“Because What You Say—and How You Say It—Can Change Everything”

In moments of crisis, communication isn’t just helpful—it’s critical. This section of our MAB audio lessons focuses on the power of verbal and nonverbal communication in preventing, de-escalating, and managing assaultive behavior.

Through these lessons, you’ll learn how tone, body language, and word choice can either calm a situation or unintentionally escalate it. We’ll explore proven techniques for active listening, setting clear boundaries, and using supportive language that promotes safety and respect for everyone involved.

Whether you’re a healthcare professional, educator, or frontline worker, these insights will help you build confidence in high-stress interactions and foster a culture of calm, control, and compassion.