We all know the golden rule: treat others the way you wish to be treated. However simply remembering the golden rule isn’t always enough when it comes to preventing an assault. Follow closely to the 10 steps below as we dive into actionable steps that take the golden rule to a whole new level of safety.
- Is there an imminent danger to you or others? Obviously, use your instincts before you enter a situation and try to “treat someone the way you’d wish to be treated”. Look around you, to what degree is there imminent danger?
- Try to understand the person or situation that you’re faced with. The first thing you should be doing after assessing for imminent danger is listening. Understand where the potentially violent person is coming from can be the only thing needed sometimes.
- Try to understand your reaction to the person or the situation. The only way to help someone else calm down is to remain calm yourself. Lead by example here.
- Try not to focus on the behavior. Fous on whats behind the behavior because there’s usually something behind it causing it, and that’s what needs correcting and the rest will follow.
- Try not to tell them what to do or demand their compliance. Try to ask for their compliance instead.
- One team leader should be negotiating, not several. If more than one person is trying to de-escalate the individual, it creates a Conflict of Focus.
- Try to initiate a plan before entering into the situation. Actively think about how you are going to handle the situation using tools listed above.
- Work as a team. Everyone has a role to play in helping to de-escalate the situation.
- Reactive thinking always creates primitive responses. Critical thinking allows a person to help solve the situation by prompting you to ask yourself questions of why the individual might be upset and what you can do to help them communicate their needs.
- Try to always focus on the power of De-escalation, rather than giving into the weakness of Over-Reaction.
Feel free to connect with us on Facebook to discuss these 10 steps in further detail together! We can run through scenarios and see how these steps would play out in your specific situations.